Senior Desktop Support

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Salary

$40 - $45 per hour

Location

Job Industry

  • IT

Job Type

  • Contract
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Job Details

Senior Desktop Support

Job Title: Senior Desktop Support Engineer

Contract Type: 6-Month Initial Contract

Location: Perth, Australia

Company Overview: Join a leading health company in Perth, renowned for its commitment to delivering exceptional healthcare services. This organization is dedicated to innovation, excellence, and the highest standards of patient care, providing a dynamic and supportive environment for its employees.

Job Description: We are seeking a highly skilled and experienced Senior Desktop Support Engineer to join our IT team on a 6-month initial contract. The successful candidate will play a crucial role in ensuring the smooth operation of desktop environments, providing expert support, and driving improvements in IT services.

Key Responsibilities:

  • Provide advanced troubleshooting and support for desktop, laptop, and peripheral hardware, operating systems, and software.
  • Resolve complex technical issues escalated from junior support staff and ensure timely resolution to meet service level agreements (SLAs).
  • Collaborate with other IT teams to identify, diagnose, and resolve system/network issues that affect end-user computing.
  • Lead and participate in the deployment and maintenance of desktop infrastructure, including system upgrades, patch management, and software installations.
  • Develop and maintain technical documentation, including knowledge base articles, standard operating procedures, and support guides.
  • Mentor and provide guidance to junior desktop support staff, fostering a culture of knowledge sharing and continuous improvement.
  • Ensure compliance with company IT policies, security standards, and regulatory requirements in all desktop support activities.
  • Identify opportunities for process improvements, automation, and efficiency enhancements in desktop support services.
  • Manage and track IT assets, ensuring accurate inventory and lifecycle management.
  • Participate in IT projects, providing expertise on desktop support requirements and implementation.

Qualifications and Experience:

  • Minimum of 5 years of experience in a senior desktop support or similar role, preferably in a healthcare or large enterprise environment.
  • Strong technical expertise in Windows and macOS operating systems, Microsoft Office Suite, and common desktop applications.
  • Proficiency in troubleshooting hardware, software, and network issues, with a deep understanding of Active Directory, Group Policy, and remote desktop tools.
  • Experience with IT service management (ITSM) tools and frameworks, such as ITIL.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Proven track record of mentoring and leading junior IT staff.
  • Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+, or ITIL Foundation are highly desirable.
  • Strong organizational skills and the ability to manage multiple tasks and priorities in a fast-paced environment.

What We Offer:

  • Competitive contract rate
  • Opportunity to work with a leading health organization
  • Collaborative and supportive work environment
  • Potential for contract extension based on performance and business needs

Application Process: Interested candidates are invited to submit their resume outlining their relevant experience and qualifications. Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted.

Join our team and contribute to delivering exceptional healthcare services through innovative IT solutions. Apply today and take the next step in your career as a Senior Desktop Support Engineer!

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