Property and Retirement Living Operations Manager

• $150k + Super + $16k Salary Packaging
• Senior Leadership Role reporting to the CEO
• Influence the Strategic and Operational Direction

• Lead the maintenance, compliance and contract management functions across the retirement living and aged care portfolio.
• Oversee property and maintenance across the Residential Aged Care sites, Retirement Villages and Corporate Office, including all buildings, grounds and equipment, ensuring preventative and corrective maintenance programs are planned and delivered in a timely manner.
• Develop and manage long term capital maintenance, capital replacement and asset management plans, forecasting replacements and upgrades in line with the annual budget cycle, capital maintenance and reserve funds, and regulatory obligations.
• Prepare, manage and report on operating, maintenance and capital budgets to achieve financial targets, including purchase orders, quotes within delegated authority, maintenance inventory and customer charges.
• Provide the CEO with monthly reports on budget variations, capital and maintenance plans, village vacancies and turnover, complaints, feedback, risks, incidents and contract reviews.
• Manage contractors and suppliers, including tendering, contract negotiation, performance monitoring, management of variations and annual contract reviews to ensure effective, best value agreements.
• Ensure compliance with the Retirement Villages Act and Regulations, Aged Care Act, Aged Care Quality and Safety Standards, work health and safety legislation, building and fire safety regulations, Privacy Act, Fair Work Act and all other statutory obligations.
• Manage the retirement village re-leasing process, including outgoing inspections, timely and cost effective refurbishment of units, pricing recommendations to the CEO, and collaboration with sales and settlement agents and the finance team.
• Build positive relationships with residents, resident committees and internal stakeholders, attending budget meetings and AGMs, and maintaining clear and transparent communication about planned works and concerns.
• Review and update Retirement Village policies, procedures and documentation, and advise the CEO on legislative changes, contract negotiations and lease for life agreements.
• Maintain accurate and up to date electronic maintenance and records systems.
• Undertake audit and reviews as per quality management system and identified gaps, risk or improvement opportunities.
• Lead, supervise, develop and performance manage the maintenance team and direct reports, reviewing resourcing to ensure productive and efficient outcomes.
• Ensure 24/7 maintenance and retirement living coverage.
• Promote a safe, collaborative workplace, using a risk management approach to monitor, report and analyse hazards, incidents and quality issues, and identify continuous improvement opportunities across systems, processes and service delivery.

• Tertiary qualification in Business, Commerce or Contract Management.
• Prior experience in property maintenance and contract management services, compliance and administration.
• Knowledge of and/or experience in retirement living or related business operations.
• Demonstrated ability to work at both a strategic and operational level.
• Demonstrated curiosity, accountability and drive and risk management skills
• Ability to manage and prioritise a diverse and changing volume of work.
• Proven experience in meeting budget outcomes and managing variations effectively.
• Demonstrated experience managing staff and resources across areas of responsibility.
• Highly developed interpersonal and written communication skills.
• Current National Police Clearance.
• Current C Class Driver Licence.
• Current COVID-19 and influenza vaccinations

What We Offer:

• $150k + Super + $16k Salary Packaging
• A senior leadership role reporting directly to the CEO, with genuine influence over the strategic and operational direction of the organisation.
• A seat on the Senior Management Team, contributing to key decisions and organisational planning.
• The opportunity to make a meaningful difference to the lives of older Australians and their families.
• Competitive remuneration package that reflects the seniority and scope of the role.
• Generous not for profit salary packaging options, allowing you to increase your take home pay.
• Autonomy to shape and improve systems, processes and service delivery across property, maintenance and retirement living.
• Diverse and varied work spanning aged care, retirement living, property management and capital planning.
• Ongoing professional development, training and support to grow your leadership capability.
• A supportive, collaborative and values driven workplace culture.
• Stability within a growing and essential sector.