Admin Assistant to Scheduler

This is a wonderful opportunity to work in collaborative organisation where you will be part of a supportive team. Be a part of a team that provides care to their valued staff and residents with a focus on quality of life and wellbeing.

Relief/Temp High Volume Administration Officer

• 3 to 4 weeks temp role
• Full time hours
• Approx 8.30am – 4.30pm (open to start and finish time)
• Based in Perth (5 mins from the city)
• Free Parking
• Approx $35-$37 per hour plus super
• Start date 23rd of March 2026
• Assisting the scheduling team (high volume phone calls, emails, customer relations)

The Role:

• Manage a high volume of incoming phone calls and emails, providing timely and professional responses to enquiries.
• Support the Scheduler with coordinating appointments, staff allocations, and daily schedule adjustments.
• Handle complex or difficult customer enquiries, resolving issues calmly while maintaining a high level of customer service.
• Maintain accurate administrative records, ensuring all client and scheduling information is up to date in internal systems.
• Assist with processing booking requests, cancellations, and rescheduling in a fast-paced environment.
• Liaise with internal teams and field staff to confirm availability and ensure smooth service delivery.
• Prioritise urgent requests and manage competing tasks while meeting strict deadlines.
• Monitor shared inboxes and ensure enquiries are actioned or escalated appropriately.
• Prepare reports, documentation, and administrative support materials for the scheduling team.
• Maintain confidentiality of client information while ensuring compliance with organisational procedures and policies.

The successful candidate will have:

• Proven ability to manage a high volume of calls, emails, and administrative tasks in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to handle difficult or upset customers professionally and calmly.
• Excellent organisational and time-management skills, with the ability to prioritise competing tasks and meet deadlines.
• High attention to detail and accuracy when managing schedules, records, and data entry.
• Ability to work both independently and collaboratively while supporting a busy scheduling team.
• Resilient, adaptable, and solution-focused, with a proactive approach to problem solving.

• Current National Police Clearance (no older than 6 months).

FULL WORKING RIGHTS REQUIRED

IMMEDIATE INTERVIEWS – Please get in touch with Michelle from Zenith Healthcare on 0483 929 398 or michelle.beech@zenithsearch.com for more information. No cover letter required