Director of Operations – Aged Care

Are you seeking your next opportunity in your career and looking for change. I am seeking a Director of Operations and Quality Manager to work in a Rural Town 2 hours from Perth CBD.

This is a standout opportunity to work in a collaborative facility where you will be part of a wonderful and supportive team with outstanding growth opportunities. Our client provides their team with a career that has meaning and purpose. You’ll be part of a dedicated team who are caring, collaborative and conscientious. This working environment allows you to focus on your role and to make a positive impact in the lives of the residents and those you work with. A great place to work that embraces a strong supportive culture and a diverse, skilled and qualified workforce.

Our Opportunity

Reporting to the Executive Officer, the Director of Operations will form a key member of the Leadership Team. This role is responsible for leading and ensuring safe, high-quality service is delivered across the facility. This role will manage the Clinical team and also be the lead quality manager advocating, educating and ensuring that the team is set up for success and the safety, wellbeing, and performance of all staff and service teams to ensure high-quality service delivery, meeting organisational, stakeholder and regulatory expectations. The director will collaborate with peer leaders to drive alignment with the values and strategic framework, supporting a cohesive and impactful leadership team.

• Small Residential Aged Care Facility
• Full Time Permanent role (may choose to start on a 3 month contract initially to determine fit)
• Competitive salary starting at $148,000 plus super
• Salary packaging $18,550
• Flexible working arrangements – 5 days 38 hours or choose to do a 4 day working week or a 9 day fortnight.
• FREE Accommodation is provided whilst completing contract or if you want to work Monday to Friday onsite and then go home for the weekend

The Role:

As the Director of Operations:

• Strong clinical background
• Lead residential services to ensure the delivery of client-centered care
• Develop and implement strategic plans to drive service expansion and growth
• Manager budgets, resources, and financial performance to ensure oprational efficiency
• Mentor and guide leadership teams to enhance operational effectiveness and team development
• Exceptional understanding of the Aged Care Standards and across the changing regulatory requirements.
• Legal compliance – Apply principles of privacy and confidentiality to all activities carried out as per relevant legislation and the policies and procedures of the organisation.
• Developing processes and conducting internal audits and reports.
• The Role is responsible to effectively develop and implement an internal Auditing Schedule, manage the document management system and co-ordinate the complaints management system as required by the strategic, quality and continuous improvement
• Meet the role responsibilities and outcomes associated with compliance and operations.
• Policy and planning – Lead and implement internal auditing practices and provide reporting against Standards and statutory obligation compliance eg. preparation of annual and monthly audits, distribution and recording of results.
• Ensure responsibility for the safety of self and others in the course of daily duties including assessment, reporting and actioning any issue that would appear to create a health and safety risk within the facility.
• Adapts to changing circumstances, accepts new ideas, flexible with interpersonal style to suit the audience and situation.
• Process, record, report on suggestions and improvements.
• Co-ordinate incoming minor complaints and compliments including allocation to the appropriate department for investigation (if applicable) and tracking resolution times
• Management and Administration – Maintain the administrative component of the complaints/compliments management system (ie. organisational complaints register) and identify any areas of improvement in existing processes.
• Sound time management skills and manage time effectively including prioritising daily tasks according to workflow.
• Uses problem/suggestion reporting procedures appropriately as required.
• Investigate and provide assistance to EO and Care Manager where necessary in regards to Quality.
• Preparation, collation and distribution of:- Minutes of meetings (as required), Staff Newsletter, Co-ordinate and prepare Training schedule with EO assistance
• Innovation, Quality and Improvement – Reports workplace risks and takes appropriate action to minimise the impact of these.
• Provides assistance to onsite contractors with requested requirements.
• Required to attend ongoing training courses as required.
• Acts in a manner consistent with the organisational values and works effectively so that high quality outputs are generated.
• Contribute to the development of tools and resources and provide support to Senior Management to undertake audits and compliance assessments as part of the Accreditation process.

The successful candidate:

• Senior Leadership experience within the aged care sector
• Currently registered with APHRA
• Strong understanding of residential care services, compliance and regulatory requirements
• Proven ability to manage budgets and financial performance
• Experience in leading diverse teams and fostering a culture of excellence and collaboration
• A passion for service delivery with a client-centered approach, ensuring exceptional care
• Experience in Quality Assessment and Audits within an aged care environment.
• Well-developed verbal and written communication skills.
• Well-developed interpersonal skills.
• Open to change, which is a constant in our industry. You need to have a flexible approach and have the ability to work autonomously.

IMMEDIATE INTERVIEWS – Please get in touch with Michelle from Zenith Healthcare on 0483 929 398 or michelle.beech@zenithsearch.com for more information. No cover letter required