Service Delivery Manager

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Salary

$110000 - $125000 per annum

Location

  • Western Australia

Job Industry

  • Community Services

Job Type

  • Permanent
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Job Details

Service Delivery Manager

Service Delivery Manager – Residential

  • Senior role with NFP leader located South of the River
  • $110K + super + $18,550 Salary Pkg + Benefits + Parking
  • Optimise residential services across facilities

Our Client:

We have an outstanding opportunity for a Service Delivery Manager to join a renowned leading NFP located south of the river. This is a senior role whereby you will support the Head of Clinical and Residential Services in the overall operation of residential facilities. This is a unique one-off leadership role with a progressive provider who is values driven and seeking a leader who wishes to empower those living with neurological conditions to live their best life. Work with a truly supportive organisation and management team that have a welcoming approach and positive culture!

Key Responsibilities to optimise residential services for the clients:

  • Identify improvements to service delivery for residential clients
  • Support Residential Managers and their teams re: budget/ finance management, employee training and ensuring quality of client services
  • Ensure compliance with NDIS and Aged Care Quality Standards and other regulations
  • Manage and support continuous improvement initiatives
  • Review and implement efficient systems, processes and procedures that support the delivery of service
  • Support the Residential Managers with change management
  • Develop key strategies and operational plans alongside the Manager of Clinical and Residential Services
  • Monthly reporting on budget, finance management, employee training, quality service measures and improvement initiatives
  • Assist with commissioning of new residential sites
  • Represent residential services and the organisation on committees and working parties

To be successful in this role:

  • Be a dynamic, results driven leader with experience within a similar environment
  • NDIS residential programs (SIL and STA)
  • Tertiary qualification in disability sector or health industry is desirable
  • Good working knowledge of the NDIS in particular residential programs
  • Have sound knowledge of all aspects of the NDIS, Practice Standards, costing and evaluation
  • Leadership skills and working across multiple departments and remote teams
  • Ability to manage incidents and complaints
  • Ability to support and mentor teams
  • Budgeting planning and NDIS funding levels competence and finance management experience
  • Ability to manage and capacity build a diverse workforce
  • Current Driver’s Licence as to travel to homes across Perth and regionally
  • Demonstrated leadership and management skills
  • Excellent communication and relationship management skills
  • NDIS worker screening check

What you can expect in return:

  • $110K + Super + Benefits and onsite Parking
  • Generous salary packaging up to $18,500K
  • Option with salary packaging to cover car leasing
  • Generous leave policies, discounts on major retailers
  • Challenging and rewarding work making a difference
  • Support from the Executive Management team
  • Opportunity to put your mark on the role
  • Participate in leadership initiatives
  • Be part of one of WA’s leading and respected providers
  • Make a significant impact leading to positive and successful outcomes

Interviews will take place immediately, so please ‘Apply Now’ and contact Karen Sharp, Recruitment Manager for a confidential discussion on 0499 511 187 anytime even After Hours.

Online Application

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