Service Delivery Manager

Service Delivery Manager – Residential

• Senior role with NFP leader located South of the River
• $110K + super + $18,550 Salary Pkg + Benefits + Parking
• Optimise residential services across facilities

Our Client:

We have an outstanding opportunity for a Service Delivery Manager to join a renowned leading NFP located south of the river. This is a senior role whereby you will support the Head of Clinical and Residential Services in the overall operation of residential facilities. This is a unique one-off leadership role with a progressive provider who is values driven and seeking a leader who wishes to empower those living with neurological conditions to live their best life. Work with a truly supportive organisation and management team that have a welcoming approach and positive culture!

Key Responsibilities to optimise residential services for the clients:

• Identify improvements to service delivery for residential clients
• Support Residential Managers and their teams re: budget/ finance management, employee training and ensuring quality of client services
• Ensure compliance with NDIS and Aged Care Quality Standards and other regulations
• Manage and support continuous improvement initiatives
• Review and implement efficient systems, processes and procedures that support the delivery of service
• Support the Residential Managers with change management
• Develop key strategies and operational plans alongside the Manager of Clinical and Residential Services
• Monthly reporting on budget, finance management, employee training, quality service measures and improvement initiatives
• Assist with commissioning of new residential sites
• Represent residential services and the organisation on committees and working parties

To be successful in this role:

• Be a dynamic, results driven leader with experience within a similar environment
• NDIS residential programs (SIL and STA)
• Tertiary qualification in disability sector or health industry is desirable
• Good working knowledge of the NDIS in particular residential programs
• Have sound knowledge of all aspects of the NDIS, Practice Standards, costing and evaluation
• Leadership skills and working across multiple departments and remote teams
• Ability to manage incidents and complaints
• Ability to support and mentor teams
• Budgeting planning and NDIS funding levels competence and finance management experience
• Ability to manage and capacity build a diverse workforce
• Current Driver’s Licence as to travel to homes across Perth and regionally
• Demonstrated leadership and management skills
• Excellent communication and relationship management skills
• NDIS worker screening check

What you can expect in return:

• $110K + Super + Benefits and onsite Parking
• Generous salary packaging up to $18,500K
• Option with salary packaging to cover car leasing
• Generous leave policies, discounts on major retailers
• Challenging and rewarding work making a difference
• Support from the Executive Management team
• Opportunity to put your mark on the role
• Participate in leadership initiatives
• Be part of one of WA’s leading and respected providers
• Make a significant impact leading to positive and successful outcomes

Interviews will take place immediately, so please ‘Apply Now’ and contact Karen Sharp, Recruitment Manager for a confidential discussion on 0499 511 187 anytime even After Hours.