Service Manager – Residential Aged Care

Are you looking for a change in 2025 and want to live in a beautiful family friendly town in Regional WA?

This is a fantastic opportunity to join an Aged Care Services team to work within a collaborative environment where you can lead, develop & motivate a team to ensure the highest level of person-centered care is delivered.

This newly created role will allow you the autonomy to create an environment that brings empowerment and unity to both the staff and residents alike and to enhance the reputation and profile of the aged care facility within the community. This role will have full operational management responsibility for the residential aged care facility, along with leading and empowering a small, multidisciplinary team. With the support of our Nurse In Charge, the Residential Aged Care Service Manager will have responsibility for ensuring that our care service delivery meets aged care legislation.

Based in Roebourne WA

Permanent Full Time Position

Salary starting at $125k + $10,400 remote allowance + Super

Not for Profit Organisation – Salary Packaging Available

Accommodation Provided plus relocation assistance

Program Vehicle Provided

The Role:

• This role requires strong leadership skills, a deep understanding of aged care regulations, excellent communication abilities, and a compassionate approach to working with elderly individuals.
• Seeking a passionate Service manager who will lead a team and be in charge of a family friendly residential aged care facility.
• Be an active leader of a team where communication is valued and continuous improvement is promoted in accordance with accreditation and aged care standards.
• Lead a culture that promotes positivity and safety while delivering our Model of Care that focuses on the individual emotional and physical needs of the residents.
• Liaise with all stakeholders to deliver best practice operational and clinical services, including allied health, hospitality, lifestyle and community activities.
• Provide excellent operational and sales management across all areas of the retirement village including developing in-home services by working together with the residents
• Business acumen and retirement village knowledge relating to budgets, occupancy, compliance and accreditation standards.
• Staff Management: Recruiting, training, and supervising care staff to ensure high-quality care. This includes managing schedules, performance, and professional development.
• Quality Assurance: Ensuring that care services meet regulatory standards and quality benchmarks. This might involve conducting audits, managing compliance, and implementing best practices.
• Resident Care: Overseeing the care provided to residents, addressing any concerns, and ensuring that individual needs are met. This also includes working with families to address their concerns and keep them informed.
• Budget and Resource Management: Managing the budget for the facility, including financial planning, monitoring expenditures, and ensuring efficient use of resources.
• Policy and Procedure Development: Developing and implementing policies and procedures to ensure effective and compliant operation of the care facility.
• Communication: Acting as a liaison between residents, families, staff, and external agencies. Effective communication is crucial for resolving issues and ensuring smooth operations.
• Regulatory Compliance: Keeping up-to-date with changes in aged care regulations and ensuring the facility remains compliant with all relevant laws and standards.
• Crisis Management: Handling emergencies or unexpected situations calmly and effectively, ensuring the safety and well-being of residents.

The successful candidate will have:

• You are an experienced, self-motivated and proactive leader who has a minimum of five years’ experience within residential aged care, a proven track record within an operational setting, including the management of financial budgets and the development and implementation of standards and procedures.
• A compassionate, flexible and positive approach to effective patient care and management.
• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.
• Strong HR and people management skills including staff leadership and development, succession planning and experience in change management in a residential aged care environment.
• High level of communication and interpersonal skills with proven ability to engage residents, families, the community and both internal and external stakeholders.
• Ideally, you will have previous experience working with the Single Quality Framework (SQF), Australian National Aged Care Classification (AN-ACC) funding model, however, we will also happily consider those new to the industry. There is no better time to join this exciting, rewarding and growing industry!
• The ability to unite and lead a team that is focused on high performance in a values-driven culture.
• Demonstrated understanding of person-centered care and ability to work in a team environment.
• ​A current Police Record Check
• Current COVID-19 certificate, proof of current influenza vaccination and other vaccination status consistent with public health orders
• Current AHPRA registration as a Registered Nurse

What you can expect in return:

• Salary packaging of $18,500
• Free onsite parking and close to public transport
• Excellent work culture within a supportive environment where you feel valued

IMMEDIATE INTERVIEWS – Please get in touch with Michelle from Zenith Healthcare on 0483 929 398 or michelle.beech@zenithsearch.com for more information. No cover letter required