Service Manager/Facility Manager

This is a standout opportunity to work in a collaborative facility who is a Not For Profit organisation where you will be part of leading a wonderful and supportive team. Be an active leader who promotes team engagement, continuous improvement, values and cares for their staff and residents with a focus on quality of life and wellbeing. A small facility with a family friendly environment.

Based North of Perth

Permanent Full Time Position

Salary starting at $143k plus $18,500 salary packaging plus super

The Role:

• This role requires strong leadership skills, a deep understanding of aged care regulations, excellent communication abilities, and a compassionate approach to working with elderly individuals.
• Seeking a passionate Service manager who will lead a team and be in charge of a family friendly residential aged care and senior living units North of the River.
• Be an active leader of a team where communication is valued and continuous improvement is promoted in accordance with accreditation and aged care standards.
• Lead a culture that promotes positivity and safety while delivering our Model of Care that focuses on the individual emotional and physical needs of the residents.
• Liaise with all stakeholders to deliver best practice operational and clinical services, including allied health, hospitality, lifestyle and community activities.
• Provide excellent operational and sales management across all areas of the retirement village including developing in-home services by working together with the residents
• Business acumen and retirement village knowledge relating to budgets, occupancy, compliance and accreditation standards.
• Staff Management: Recruiting, training, and supervising care staff to ensure high-quality care. This includes managing schedules, performance, and professional development.
• Quality Assurance: Ensuring that care services meet regulatory standards and quality benchmarks. This might involve conducting audits, managing compliance, and implementing best practices.
• Resident Care: Overseeing the care provided to residents, addressing any concerns, and ensuring that individual needs are met. This also includes working with families to address their concerns and keep them informed.
• Budget and Resource Management: Managing the budget for the facility, including financial planning, monitoring expenditures, and ensuring efficient use of resources.
• Policy and Procedure Development: Developing and implementing policies and procedures to ensure effective and compliant operation of the care facility.
• Communication: Acting as a liaison between residents, families, staff, and external agencies. Effective communication is crucial for resolving issues and ensuring smooth operations.
• Regulatory Compliance: Keeping up-to-date with changes in aged care regulations and ensuring the facility remains compliant with all relevant laws and standards.
• Crisis Management: Handling emergencies or unexpected situations calmly and effectively, ensuring the safety and well-being of residents.

The successful candidate will have:

• A compassionate, flexible and positive approach to effective patient care and management.
• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.
• Strong HR and people management skills including staff leadership and development, succession planning and experience in change management in a residential aged care environment.
• High level of communication and interpersonal skills with proven ability to engage residents, families, the community and both internal and external stakeholders.
• Business acumen (i.e. budgets, efficient rostering, occupancy) and aged care knowledge relating to AN-ACC, accreditation, Retirement Villages state legislation and expected aged care standards.
• The ability to unite and lead a team that is focused on high performance in a values-driven culture.
• Demonstrated understanding of person-centered care and ability to work in a team environment.
• ​A current Police Record Check
• Current COVID-19 certificate, proof of current influenza vaccination and other vaccination status consistent with public health orders
• Current AHPRA registration as a Registered Nurse

What you can expect in return:

• Salary packaging of $18,500
• Free onsite parking and close to public transport
• Excellent work culture within a supportive environment where you feel valued